11 Jun 2015 15:34
11 June 2015
Premier Technical Services Group plc
("PTSG" or the "Group")
Paul Teasdale Wins 2015 European Customer Service Business Leader of the Year
PTSG, a leading West Yorkshire-based niche specialist services provider with nine operational bases around the UK, is pleased to announce that last night, at an awards ceremony at the Old Billingsgate in London, Paul Teasdale, CEO of the Group, was voted European Customer Service Business Leader of the Year for 2015.
The European Contact Centre and Customer Service Awards, sponsored by the Top 50 Companies for Customer Service, is a firmly established annual event which recognises and rewards the best and most successful individuals and organisations in the customer service industry.
The event unites the most influential leaders within the contact centre and customer service industry and rewards the individuals and companies that have made a real impact on the contact and customer service industry.
Paul was praised for being a customer service visionary whose dedication to customer service made him a leading candidate for the award. MOUSE (Memorable, Outstanding, Unique, Service, Experience) - PTSG's customer service standard - was recognised as a unique and innovative initiative.
Commenting on winning the award, Paul Teasdale said:
"I am receiving this award on behalf of my colleagues at PTSG. We are very proud of the service levels that we achieve and we constantly strive to do more and be better. I am very grateful to be recognised for what PTSG has achieved so far and we will use this recognition to help us to further advance the quality of our service delivery."
Enquiries:
PTSG | |
Paul Teasdale | 01977 668771 |
Simon Taylor (Mercury Marketing) | 01482 816369 |
N+1 Singer | |
Sandy Fraser | 0207 496 3000 |
James White |
INFORMATION ON PTSG
The Group is a leading provider of access and safety services in the UK, a specialist in the design, installation and testing of electrical systems and also carries out high level cleaning services. It is headquartered in Castleford, West Yorkshire, with nine operational bases around the UK and a distribution centre in Castleford. PTSG has over 200 trained employees servicing many thousands of customers and buildings nationally.
The Group comprises three divisions, with operations in access and safety, electrical services and specialist/high level cleaning.
The Group was founded by John Foley, Paul Teasdale, Stephen Shipley and Bob Morton in 2007, with the objective of building the UK's leading niche specialist services provider through a combination of acquisition and organic growth. The first such acquisition was of an access and safety company, National Cradle Maintenance Limited, in 2007, which was funded by £0.9 million of equity from the founders. The eleven subsequent acquisitions, at a total consideration of £8.4 million, have been funded through debt and internally generated cash flows of the Group.
Whilst the Group has expanded through acquisition, subsequent organic growth has accounted for approximately half of the increase in total revenues since 2007. Cross selling of services into the respective customer bases of the separate divisions has helped deliver growth and is seen as a key opportunity going forward.
The Group's highly trained engineers operate out of ten regional bases, which all offer the full range of the Group's services, providing national coverage and relatively short response times for call outs. The Group is therefore able to service clients with multiple locations across the UK.